Privacy policy

Privacy Policy
Valid from April 2018

This privacy statement applies to owned and operated by So.Ge.Tur. s.a.s. di Scavo Lorenzo & C. This privacy statement describes how we collect and use the information, including personal data, you provide on our website: The information also describes the choices you have regarding the use of your personal data, how you can access it and how to modify it.

Data collection
The personal information we collect includes:

Your name and surname, e-mail address, telephone number and home address;
Credit card details (card type and number, name on the card, expiration date and CVC code);
Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
Information you provide about your marketing preferences or when participating in surveys, contests or promotional offers;
You can also choose what personal information you wish to provide to us. If you choose not to provide some details, however, it could affect some of your transactions.

Information We Collect Automatically
When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, log-in information, usage time, URL requested, status report, user agent (such as browser version information), browsing history, result (visit or booking), user's booking code, type of information viewed. We may also collect data automatically via cookies.

Purposes of the collection
We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your online reservation.
B. Customer Support: We use your personal information to provide you with customer support
C. Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travellers choose their ideal accommodation. If you submit a review, it may be posted on our site.
D. Marketing activities: we also use your data for marketing activities, in the manner permitted by law. When we use your personal information for direct marketing purposes, for example commercial newsletters and marketing communications about new products and services, or offers that we think may interest you, we will include an unsubscribe link, which you can use if you no longer want to. receive such messages in the future.
E. Other communications: There may be other occasions when we will contact you by e-mail, by post, by telephone or by text message, depending on the contact details you have provided. We may contact you for the following reasons:
to. We may need to respond to or handle a request you have sent.
b. If you have not completed an online booking, we may send you an email with an invitation to complete the booking. We believe this is a useful additional service that allows you to proceed with a booking without having to search for accommodation again or re-enter the booking details.
c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
F. Statistics, improvements and research. We use personal data to conduct research and analysis and may involve a third party to do so. We may share the results of such searches, including with third parties, in an anonymous and aggregate form. We use your personal data for statistical purposes, to improve our services, to improve the user experience and to increase the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, for example through user authentication. For these purposes, personal information may be shared with third parties, such as the police forces or external consultants, in accordance with the provisions of current legislation.
H. Legal and compliance purposes: In certain cases, we may use information.